Money-Back Guarantee

Our Promise

We're confident in the value OpenClaw provides. That's why we offer a straightforward 7-day money-back guarantee on new subscriptions purchased directly on open-claw.sh. If the service doesn't meet your expectations, we'll give you a full refund.

Eligibility

The guarantee applies when you:

• Purchased your subscription directly on open-claw.sh
• Are within 7 days of your initial subscription purchase
• Are on your first subscription (not renewals or re-subscriptions)
• Submit your refund request via email to [email protected]

How to Request a Refund

1. Email [email protected] with the subject "Refund Request"
2. Include the email address associated with your account
3. Refunds are processed within 5-10 business days

You do not need to provide a reason for your refund request during the 7-day guarantee period.

What Happens After a Refund

• Your subscription is cancelled immediately
• All AI assistant instances are deactivated
• The refund is issued to your original payment method via Stripe
• You can re-subscribe at any time, though the guarantee applies only to your first subscription

Exclusions

The money-back guarantee does not cover:

• Skill Marketplace purchases — all skill sales are final and non-refundable
• Subscriptions purchased outside of open-claw.sh
• Subscription renewals (recurring charges after the first billing period)
• Accounts terminated for Terms of Service violations
• Requests submitted after the 7-day window has expired
• Re-subscriptions by users who have previously received a refund

Refunds Outside the Guarantee Period

If you are outside the 7-day guarantee window and believe you have a valid reason for a refund (e.g., extended service outage, billing error), please contact us. We will review your request on a case-by-case basis.

Contact Us

If you have any questions about our money-back guarantee, please contact us at [email protected].